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Customer Service Area

First Impressions That Last

👋 Meet Maria

Like 67% of patients, she’s anxious about her first appointment. But unlike traditional clinics, our solution remembers everything about her from day one.

🤖 Conversational Front Door

Smart conversational entry that understands natural language

📱 Omnichannel

Unified experience across all channels - WhatsApp, website, app, phone

⏰ 24/7

Intelligent service and triage available anytime

🎯 Triagem Inteligente

Learns from each interaction and creates instant profiles

⚡ Zero Fila de Espera

Instant service with no wasted time

While other clinics treat you like a number, our solution treats you like an individual from the very first hello - whenever you want, wherever you are, in the way you prefer to communicate.

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IA Médica - ecosymb[CARE]

Online • Atendimento 24/7

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Hello! I'm the intelligent assistant from ecosymb[CARE]. How can I help you today?

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Hi, I'm Maria. I've been having frequent headaches and would like to schedule an appointment.

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Hello Maria! I understand your concern about the headaches. To provide the best care, please tell me: how long have you had these headaches and how would you rate the intensity from 1 to 10?

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It started about 3 weeks ago, intensity 7. It's worse in the afternoon and I’ve been working a lot on the computer.

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Perfect, Maria. Based on your report, I’ll schedule an appointment with Dr. Silva, a neurology specialist. How about Thursday at 2 PM? I’ve already created your profile and all this information will be available to him.

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✅ Appointment scheduled! I’ve sent the details to your WhatsApp. See you Thursday, Maria!

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Website

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Phone

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Mobile App

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Instagram

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SMS

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